The Hearing Care Partnership was founded by Leightons Opticians & Hearing Care. At Leightons, we've been delivering our renowned hearing expertise to our customers for more than twelve years. During that time, we had many requests from independent opticians practices looking for our guidance and support in providing a professional hearing service. Having carefully assessed their needs and researched the available alternatives, we put our considerable expertise into creating The Hearing Care Partnership (THCP), a hearing care service with a difference.
For your customers, for life
THCP is the UK's only 'optician only' hearing care company. Our highly professional clinical service connects market-leading audiology with independent optometry, and puts the customer at the heart of everything we do.
Based on more than a decade's expertise at Leightons Hearing Care, THCP offers the latest technology, independent insight and clinical excellence, and a personal service that's dedicated to providing the very highest quality of care. We're here to help people live their lives to the full.
Here’s how it works
To put it simply, THCP offers a full audiology service within your practice. From quick hearing assessments to fully in-depth consultations, hearing aid fittings and aftersales, we provide end-to-end hearing care.
Our fully qualified professional audiologists are employed by THCP, and work from your existing optometry testing room, or another dedicated space within your business. Most importantly, they care deeply for your customers.
We provide a dedicated store training programme to bring you up to speed before we launch, and ongoing training thereafter. And because we're always up-to-date with the very latest developments in hearing care, we're able to bring your customers a carefully curated offer from the world's most advanced hearing aid manufacturers.
THCP is a true partnership. Working together with you as one team, we grow the hearing care offer within your business – and in doing so, we aim to help you grow your optical business as well.
Zero cost to the independent optician
Staff and team incentives
Share of revenue
3-month safety period
Complete data protection
- Leading clinical expertise – helping to create customers for life
- Best in market' approach – based on our experience of creating successful audiology services within clinically focused opticians practices
- Tailored to demand – from a single regular day each week, up to full time
- Efficient – makes use of your spare space and/or excess capacity
- Customer focus – helps retain existing customers and acquire new ones
- Customer interaction – frequent aftercare means more regular branch contact
- Free marketing – paid for by THCP, our high quality marketing will simultaneously help you develop your optical business
- Team building – staff training and incentives
- Sales reporting – regular reporting to owners and staff
- Direct business profit – fees paid to business owner
- Total reassurance – 3-month safety period, non-compete exclusivity, and complete data protection
Removing the pain points
We aim to create 'customers for life', working in close partnership to provide the best possible care. We provide the best possible care to our partners, too. Our dedicated Central Support hub, including our audiologists, Professional Services and Marketing teams, encourages open and regular communication.
Comprehensive staff training is delivered prior to the launch in practice, making the process as smooth and easy as possible, for every member of your team. There’s also 100% sales transparency, and you enjoy full access to the hearing customer database.
The uncontested space
To provide even more value for our partners, we draw on our 90 years of optical experience and 12 years in audiology. This combines to represent a unique advantage in certain key areas, beyond simply providing an audiology service with rigorous care and clinical excellence.
Our partners gain much added value, such as business intelligence and learning from across the Leightons network. Marketing is branded for your specific practice and leverages our knowledge of optical, to bring the two services together in complementary style.
Our audiologists are also equipped with specialist optical training. It’s all part of enabling us to not only improve the integration of the two services, but also elevate the whole experience.
The essence of THCP is in our name:
It's all about partnership.
We're looking to partner with select independent opticians practices who share our values and are dedicated to providing the high quality clinical care that helps their customers live their lives to the full.
We look forward to hearing from you.
Tompkins Knight & Son Optometrists –★ ★ ★ ★ ★
THCP provides a high-quality personal service and our team enjoys working closely with Ryan, Andrew, Charlotte and Aphra. It's a true partnership and both ourselves and our patients are benefiting.
Ellis and Killpartrick Optometrists –★ ★ ★ ★ ★
We found the process easy to install and we’re pleasantly surprised how quickly the business took off with no disruption to our optical business.
David Bull Optometrists –★ ★ ★ ★ ★
We have now been part of The Hearing Care Partnership for three months and have found the whole experience very rewarding. The initial set up and training was very professionally managed, and our clinics have been fully booked from day one.